Bilingual System Operations Specialist (Japanese)

• Monitor and maintain IT infrastructure by tracking system performance, events, and alerts to ensure operational stability.
• Validate and respond to incidents by analyzing alerts, identifying potential risks, and escalating issues when necessary to prevent service disruptions.
• Execute preventive maintenance tasks to improve system reliability and reduce the likelihood of outages.
• Provide innovative solutions to technical and business challenges while supporting continuous improvement initiatives.
• Act as a trusted advisor to customers by sharing best practices, optimizing resource utilization, and enhancing operational efficiency.
• Collaborate with cross-functional teams and specialists to support projects and drive successful business outcomes.
• Engage directly with customers to understand their requirements and build strong working relationships.
• Apply a proactive and problem-solving mindset to identify opportunities for improvement and address issues before they impact operations.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you envision your career path progressing in the technical specialist domain as a Technical Leader or migrating into other technical careers such as an Architect or a Systems Reliability Engineer - we have opportunities you won't find anywhere else.

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• Fluent in Japanese (JLPT N3 or above) and English, both written and verbal.
• Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
• Experienced in handling client communication and negotiations.
• Excellent in Japanese skills both translation and interpretation
• At least 3 years of experience in a similar role, preferably in an IT or technical setting.
• Excellent problem-solving and analytical skills
• Hands-on experience

Preferred Skills and Experience

•In-depth knowledge of Windows and Linux Operating Systems •Experience or technical knowledge of Batch Operations •Ability to communicate effectively, both verbal and written •Bachelor's degree in computer science, Information Technology, or other related fields •Windows Server certification

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.