Atlassian Administrator 1726

, ensuring these platforms effectively support business processes and operational goals across the organization. The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills, and has experience designing scalable solutions, automating workflows, integrating enterprise systems, and supporting end users in a fast-paced environment. Key Responsibilities

• Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management.

• Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes.

• Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures.

• Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows.

• Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions.

• Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs.

• Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems.

• Administer user access, groups, permissions, and Single Sign-On (SSO) configurations.

• Conduct periodic access reviews and support compliance and audit requirements.

• Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations.

• Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance.

• Provide technical support and guidance to end users, resolving issues and answering platform-related questions.

• Create and maintain technical documentation, knowledge base articles, and user guides.

• Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage.

• Participate in governance initiatives, platform optimization, and continuous improvement efforts.

Education & Experience

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience).

• Minimum

administering Atlassian platforms in enterprise environments.

• Proven experience managing

.

Technical Skills

• Strong expertise in:
• Jira workflow design and administration.

• Custom fields, screens, permission schemes, and notification schemes.

• Confluence administration and space management.

• Jira Service Management (JSM) and ITSM process implementation.

• Experience developing automations using:
• Automation for Jira.

• ScriptRunner (Groovy).

• Atlassian REST APIs.

• Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions.

• Knowledge of identity and access management solutions, including

, SSO, and SAML.

• Experience managing users, groups, permissions, and security controls within cloud environments.

• Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance.

• Experience with scripting languages such as

is highly desirable.

Soft Skills

• Excellent verbal and written communication skills.

• Ability to explain technical concepts to both technical and non-technical stakeholders.

• Strong customer-service mindset and user support experience.

• Ability to work independently and manage multiple priorities effectively.

• Strong organizational skills and attention to detail.

• Collaborative team player with a proactive and solution-oriented approach.

Preferred Qualifications

• Atlassian certifications (ACP or equivalent).

• ITIL Foundation certification.

• Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments.

• Experience leading Atlassian implementations, migrations, or governance initiatives.

• Familiarity with Agile and Scrum methodologies.

• Experience with SQL, reporting tools, or Business Intelligence solutions.

• Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations.

Position Details