Associate Specialist, Cross-Border Payment Operations

Associate Specialist, Cross-Border Payment Operations

Overview: Support the daily operations of our payment processes, ensuring the documented data is accurate. The candidate should have a foundational understanding of the payments industry and have a proactive approach to operational tasks.

Responsibilities:

• Assist in the daily operational task of collating data on the payout partners and ensuring accuracy and timeliness
• Monitor transaction flows to identify and address issues promptly
• Identify and resolve payment-related issues and discrepancies, escalating complex cases as needed
• Accurately enter and maintain transaction data in relevant systems
• Assist customer service teams with payment-related inquiries and escalations, providing timely and accurate information
• Perform specific and time-boxed tasks in support of business goals to deliver new existing products
• Draft and contribute to the development of internal and external implementation documents and process flows
• Support initiatives aimed at improving payment processes and operational efficiency

Experiences and Qualifications:

• Strong attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Professional working proficiency in English, with the ability to communicate effectively in verbal and written interactions with global stakeholders.
• Proficiency in Microsoft Office Suite, including intermediate Excel skills.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
• Bachelor's degree in Finance, Business Administration, Economics, or a related field.
• Minimum of 3 years of experience in payment operations, payment processing, banking back-office operations, or financial services operations.
• Experience in the payments industry, particularly in cross-border payments, international money transfers, or remittance services, is highly desirable.
• Experience working in banks, fintechs, payment processors, or other financial institutions is preferred.
• Availability to work from the office at least 3 days per week.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.