Associate Process Manager
eClerx
Pune, MaharashtraPosted Discovered via the company's careers siteMatch locked
Full-timeIT Jobs
About the role
Description JOB DESCRIPTION Lead and manage a team of 15-20 customer support associates, driving performance, engagement, and retention. Monitor key operational KPIs including CSAT, SLA, Quality, Productivity, Attendance, and Adherence. Conduct regular coaching, performance reviews, and action planning to improve individual and team performance. Handle customer escalations, conflicts, and PIPs, en
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
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