Assoc Engineer, AI
About the role
Job Responsibilities
: • Apply prompt engineering techniques to enhance AI model performance for customer service automation
- Collaborate with cross-functional teams to integrate AI-driven enhancements into production systems
- Support the development and optimization of AI models to meet operational goals
- Contribute to the architecture of AI systems to improve customer interactions
- Ensure the reliability, accuracy, and efficiency of AI applications in customer service operations
- Fine-tune AI models to enhance performance and user satisfaction
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
: • Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
- Acceptable areas of study include Computer Science, Engineering, or related field (Preferred)
- Less than 2 years Developing and optimizing AI models, particularly in customer service automation (Preferred)
- Less than 2 years Applying AI techniques such as prompt engineering and fine-tuning (Preferred)
- Less than 2 years Collaborating with cross-functional teams to integrate AI-driven solutions into production systems (Preferred)
Knowledge, Skills and Abilities
: • Cloud Computing (Required)
- Collaboration (Required)
- Customer-Focused (Required)
- Data Analysis (Required)
- Data Management (Required)
- Data Modeling (Required)
- Model Tuning (Required)
- Prompt Engineering (Required)
Licenses and Certifications
: • Certified Analytics Professional (CAP): Certification that validates an individual's expertise in analytics processes, including the formulation of business and analytics problems, methodology selection, and model building. (Preferred)
- Machine Learning Certification: Certification that demonstrates proficiency and understanding in machine learning techniques, which are crucial for developing and optimizing AI models. (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Travel
About the role
About the role
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Skills
Who can apply
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