Assistant Vice President, Specialist, User Experience Journey, Corporate Banking
DBS Bank
Mumbai, MaharashtraPosted Discovered via the company's careers siteMatch locked
Full TimeCustomer Services Jobs
About the role
Job Purpose To ensure Timely & Quality management of Complaints, correct reporting's, Trend Analysis to identify root cause and work with stakeholders to reduce complaints Key Accountabilities Complaints TAT reduction Correct RBI/MAS Reporting oversight Thematic Analysis of complaints to identify Process/Journey Gaps and fix the same to reduce customer complaints Job Duties & responsibilities Gove
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.