Applications Developer II - ServiceNow
Uber
San Francisco, CA; Sunnyvale, CAReposted Discovered via the company's careers siteMatch locked
6+ years expSoftware Engineering
About the Role
The Application Developer, ServiceNow Platform is responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across
ITSM, CMDB, Now Assist, and core platform capabilities
, following ServiceNow development standards and best practices.
We are seeking a
ServiceNow Developer with 6+ years
of hands-on experience to build, enhance, and maintain the platform, leveraging
Now Assist and generative AI
capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the ServiceNow platform remains stable, performant, compliant, and well-integrated within Uber's broader technical ecosystem.
What the Candidate Will Need / Bonus Points
•
Platform Strategy
Evaluate business and technical requirements against ServiceNow platform capabilities and best practices, and design and deliver scalable ServiceNow solutions aligned to business needs, focusing on ITSM, workflow automation, integrations, and user experience
•
CI/CD & Platform DevOps
Design, implement, and support CI/CD pipelines for the ServiceNow platform, including source control integration, automated testing, update set and application lifecycle management, and promotion across environments in alignment with SDLC and governance standards.
•
Citizen Development & Governance
Enable and govern citizen development on the ServiceNow platform by establishing guardrails, reusable components, standards, and best practices, while mentoring non-professional developers to safely build workflows, apps, and automations without compromising platform integrity or performance
•
CMDB & Discovery
Manage CMDB health and data integrity by implementing Discovery Patterns, Identification and Reconciliation Engine (IRE) rules, and modeling relationships for Business Applications and Services
•
Now Assist & Automation
Integrate and configure Now Assist features - including AI-assisted workflows, chat summarization, and virtual agent enhancements.
•
Integrations
Build and maintain seamless integrations between ServiceNow and external systems (e.g., JIRA, Workday, Monitoring tools) using REST/SOAP web services and Flow Designer
•
Support & Troubleshooting
Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform related issues and requests.
•
Continuous Improvement
Suggest and implement best practices for ServiceNow. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity.
•
Documentation
Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance.
•
Communication
Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst.
---- Basic Qualifications ----
•
6+ years of experience
as a ServiceNow Developer/Engineer working on enterprise-scale ServiceNow implementations.
- Demonstrated ability to assess and enforce architectural governance, standards, and technical best practices with strong expertise in
JavaScript, Glide API, HTML, CSS, AJAX
, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes)
•
Hands-on experience with Now Assist
technologies - generative AI workflows and skill kits on the Now Platform.
- Deep understanding of
ITSM
modules (Incident, Request) and solid experience with
CMDB
configuration, including CSDM standards and asset management processes
- Proven experience implementing
CI/CD practices for ServiceNow
, including source control, automated testing, update set and application lifecycle management, and environment promotion strategies
- Experience supporting and governing
citizen development
on the ServiceNow platform, including establishing guardrails, standards, and reusable components to enable
low-code/no-code
development safely
- Proven experience designing and implementing complex integrations using
REST/SOAP APIs, IntegrationHub, and Flow Designer
- ServiceNow Certified System Administrator (
CSA
) and Certified Application Developer (
CAD
) are required
- Excellent
analytical and problem-solving skills
, with a focus on finding pragmatic and effective solutions to complex technical challenges.
•
verbal and written communication
skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
- Demonstrated ability to use AI-assisted tools (e.g., GenAI, workflow automation, analytics assistants) to accelerate program planning, requirements definition, risk analysis, documentation, and stakeholder communication in a production environment.
---- Preferred Qualifications ----
Preferred Qualifications
•
6+ years of hands-on ServiceNow development experience
delivering enterprise-scale solutions across
ITSM, CMDB, workflow automation, and core platform capabilities
, with strong adherence to architectural and development best practices.
- Proven expertise in
ServiceNow scripting and platform engineering
(JavaScript, Glide API, Business Rules, Script Includes, UI components) with the ability to design scalable, maintainable solutions.
- Demonstrated experience implementing
CI/CD and DevOps practices for ServiceNow
, including source control, automated testing, update set/application lifecycle management, and environment promotion.
- Hands-on experience with
Now Assist and generative AI features
to enable intelligent automation, self-service, and agent productivity.
- Strong background in
integrations and platform governance
, including REST/SOAP APIs, IntegrationHub, Flow Designer, CMDB/CSDM standards, and enabling citizen development through guardrails and reusable components.
~~ ~~
For San Francisco, CA-based roles: The base salary range for this role is USD $153,000 per year - USD $170,000 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD $153,000 per year - USD $170,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Not included in the source posting: about the role, benefits.
Skills
artificial-intelligenceci-cdgenerative-airest-apiuidevopsjavascriptcsshtmljira
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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