Application Engineer – Lab Informatics Software
Agilent
Belgium-GhentPosted 2 days agoDiscoveredMatch locked
HybridFull time
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
OpenLab Sync (formerly SLIMS)
is a platform that allows supervision of all stages a sample follows to the result.
OpenLab Sync
captures information about the sample, requests for measurements, and follows its entire workflow through the lab, supervising manual operating procedures, automated instrument steps, and calculations until the final report.
If you decide to join our team, you will be working closely with our clients. The tasks to be performed are multifaceted, and a creative mind is needed to be able to identify and implement customer solutions and improve the quality of life in the lab environment. Want to learn more about OpenLab Sync? Visit OpenLab Sync for more information and even some videos.
This role is ideal for candidates who combine hands-on laboratory experience with technical software implementation skills. Successful candidates typically have experience working in laboratory informatics, scientific software, LIMS, ELN, LES, or laboratory automation environments.
As an Application Engineer
part of the Customer Success team in
Ghent (Belgium)
, you will support our valued customers across our Lab informatics product solutions. This role offers you the opportunity to travel and explore a variety of labs, so it is vital to have an appetite for continuously learning about new software technology, instruments, applications, and consumables. In addition, applying communication skills, creativity, and a can-do approach is vital.
Your main responsibilities will be
- Analyze customers' needs and translate them into OpenLab Sync workflows
- Configure the OpenLab Sync platform to match the lab's requirements
- Build plugins for connecting instruments or displaying custom forms or portals
- Act as the customer voice to influence future product design to meet customer needs
- Script a lab's in-silico tools into our integration framework
This is an excellent opportunity
for someone who has a keen interest in Lab Informatics and is seeking a new challenge. A curious individual who is driven to learn and has the desire to understand and solve customer problems to deliver customer success will succeed in this position
This position will be based in our offices in Ghent (Belgium)
, with the flexibility to work on a hybrid model (3 days in office, 2 days at home) after the onboarding period.
Qualifications
Qualifications
We are looking for motivated individuals with the following background:
- University Degree in Life Sciences, Bioinformatics, Biotechnology, Chemistry, Computer Science, Scientific Informatics, or a related discipline (or alternatively solid relevant experience in this application engineering field)
•
Hands-on laboratory experience
in analytical chemistry, biobanks, pharma, biopharma, genomics, NGS, Academia, etc.
- Preferred experience with LIMS, ELN, LES, SDMS, CDS, laboratory automation, scientific software, or laboratory workflow management systems.
- You have knowledge of programming languages such as
Java
or
Python
with proven coding skills
- Experience working directly with customers, stakeholders, laboratory users, or cross-functional project teams is highly desirable.
•
Full proficiency
in
English
. Proficiency in Dutch and/or French would be a plus
On a personal level, you possess great
problem solving
/
analytical skills, and
you are
eager to learn
about new software technology, instruments, applications, and consumables. You have
communication/interpersonal skills
to interact at various levels, and you strive to provide excellent customer support. You enjoy both
working within a team
and
autonomously
.
What we offer
- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, private healthcare, stock purchase plan, medical & life insurance, meal vouchers, extra holidays (ADV), company activities, etc.
- A permanent position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities
- The diversity of cultural and individual perspectives held by our employees and their commitment to inclusion
You will become part of a company that works according to these values
We move diagnostics forward, care about the needs of our customers, and strive to ensure people are treated consistently, fairly, and with respect. We deliver effective diagnostic solutions valued by our customers.
We will make sure
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required
25% of the Time
Shift
Day
Duration
No End Date
Job Function
Services & Support
Skills
javapython
Who can apply
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