Customer Service Operation - French Speaking
Job Description
As our new Customer Service Representative
international and multicultural team
Your key responsibilities will be
- Processing formal quotes and orders, where accuracy and responsiveness are critical.
- Interfacing with sales and customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions.
- Serving as a liaison between customers and appropriate internal organizations such as sales, service delivery, collections to resolve customer inquiries.
- Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes and compliance requirements.
- Identifying and communicating process improvement opportunities to management.
- Performing routine administrative customer service duties using prescribed procedures
This position is based in our offices in Barcelona
(WTC), where partial remote work would be an option (up to 2 days a week).
Qualifications
We are looking for a motivated individual with the following background:
- Experience
in a
customer facing/service, business support
administrative position
- Full proficiency in both
English
French
Spanish
would be a plus.
- A university degree or equivalent would be considered a plus, but is not required.
- Good knowledge of/experience with
Microsoft Office tools
Excel
- Strong computer and systems skills with emphasis in SAP, Salesforce or CRM tools would be an advantage
On a personal level, you are proactive
autonomous
team player
great communication skills
strong time management skills
multitask and prioritize effectively
detailed oriented
initiative
sense of ownership
Other than great training opportunity, Agilent offers
:
- A role among passionate colleagues, in a growth orientated and inclusive environment. You will discover a caring and fast paced environment, built on integrity, sharing and trust!
- Career development opportunities in an international company
- Competitive compensation and benefits package
- Permanent contract in a fast-growing global company
- Company pension scheme
- Private health care
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required
Shift
Duration
Job Function
Skills
Who can apply
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