Alternative Ops Transfer Agency, Associate 2

The ideal candidate should have AML financial service experience and the ability to manage multiple tasks in a fast-paced and dynamic environment. The team you will be joining plays an important role in the overall success of the organization. The role holder will be a strong contributor to maintaining high client satisfaction levels. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Summary Of Key Functions

• Completing reviews of investor documentation to ensure that AML requirements are satisfied in line with checklists, policies and procedures
• Liaising with clients and investors to obtain required documentation
• Responding to queries from investors and clients in relation to AML requirements
• Escalating any non-standard items to client managers or team senior management
• Actioning and monitoring of new/ongoing investor populations to ensure all reviews are completed in a timely fashion.
• Routine Client Reporting - AML Logs, Client and other internal reporting of unauthorized/aged tracking of investors
• Client Queries and Escalations - work closely with client manager in for assigned clients
• Internal and client call attendance/support for assigned clients

What you will be responsible for

As an Associate II in the Transfer Agency AML Team, you will:

• Responsible for ensuring assigned tasks are performed accurately and in a timely manner
• Accountable for ensuring all controls and processes are properly followed in accordance with checklists, policies and procedures
• Responsible for day to day operations of groups by managing workflows.
• Assist in management and development of strong client relationships, representing the Investor Services AML Team and State Street to clients
• Have a strong understanding of the department's AML policies and procedures
• Contribute to operational, client, risk and AML audits as required
• Be actively aware and partake in departmental projects to help drive the continuous improvements and efficiencies within the team and wider department
• Work closely with client managers in resolving complex operational and customers complaints.
• Collaborate with other business units internally ensuring clear and transparent communication within the team
• Contribute to operational, client, risk and AML audits and regulatory meetings as required

What we value

These skills will help you succeed in this role

• Taking Ownership and Initiative
• Ensuring accuracy and quality - detail oriented
• Strong organizational and analytical skills
• Time management skills - ability to prioritize
• Providing outstanding client service
• Effective Communication
• Fostering Collaboration and Teamwork

Education & Preferred Qualifications

• Degree in Finance and/or Business-related area (minimum 2.2), or relevant working experience
• Minimum 2 years Finance/Fund Administration experience (preferable in an Investor Services/Transfer Agency department)
• Good understanding of relevant legislation/regulations surrounding AML standards. Knowledge of global AML policies and procedures will be a plus.
• Proficient in Microsoft Office applications (Excel, PowerPoint, PowerBI, etc.)
• Experience in working to tight deadlines, with an ability to multi-task and to work calmly under pressure
• Experience in client relationship management will be a plus