AGENT SUPPORT AUX OPERATIONS ASSOCIATE

Federal Express Corporation EU

Mions, Auvergne-Rhône-Alpes, FRPosted Oct 23, 2026Discovered via the company's careers siteMatch locked

Full-time

About the role

- FedEx Express, une société du groupe FedEx, est l'une des plus grandes sociétés de transport express au monde. En France, notre réseau interne nous offre la capacité et la flexibilité pour la livraison des expéditions B to B et B to C en provenance et à destination de l'Europe et du monde entier. Chez FedEx, l'implication de nos équipes et notre goût du challenge pour apporter une réponse adaptée aux besoins de nos clients, sont les ciments de notre réussite. Pour conserver la dynamique de performance engagée au sein de notre agence de Mions, nous recherchons

Description de la fonction

En tant qu'Agent Support aux Opérations, vous travaillez au sein d'une agence dans un environnement dynamique. Au sein d'une équipe, vous vous assurez du traitement efficace des colis offrant ainsi aux clients un service de haute qualité et rendant chaque expérience exceptionnelle. Vous fournissez également un soutien à votre encadrement et aux membres de l'équipe selon les besoins, tout en respectant un cadre réglementaire et en assurant le transport sécurisé de tout le fret.

Responsabilités spécifiques à la fonction

Gérer les appels clients
Vérifier et faire des recherches le cas échéant sur les livraisons ou les collectes non effectuées
Hiérarchiser les remises en livraison le lendemain, si besoin
Saisir des données dans notre logiciel de suivi
Maintenir une collaboration et des communications claires et efficaces avec l'équipe, les managers et les autres agences
Suivre les processus et procédures de FedEx, ainsi que les exigences réglementaires externes

Profil du candidat souhaité

Première expérience souhaitée dans le domaine du transport, logistique ou relation client/fournisseur
Bonnes compétences en communication et esprit d'équipe
Capacité à gérer son temps de manière efficace en portant attention aux détails
Homme/femme autonome et de terrain
Aisance sur les outils informatiques
Capacité à résoudre des problèmes
Anglais souhaité sur activité internationale

Horaires : Lundi : 02h16-9h (20 mn de pause) Mardi : 00h45-8h44 (20 mn de pause) Mercredi : 00h45-8h44 (20 mn de pause) Vendredi : 00h45-8h44 (20 mn de pause) Samedi : 00h45-8h44 (20 mn de pause) Contrat : CDI Temps de travail : 37h/semaine + 12 RTT Rémunération sur 13 mois + Tickets restaurant

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

Equality, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.

Not included in the source posting: qualifications, benefits.

Skills

expressgo

Who can apply

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