Admissions Officer
UNSW Sydney
Sydney, NSWPosted Discovered via the company's careers siteMatch locked
Full TimeStudent Recruitment / Admissions
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About the role
- Employment Type: Fixed Term until end of June 2027
- Remuneration: $92,265 + 17% super (Level 5)
- Location: Kensington UNSW Campus (hybrid)
Why Your Role Matters
The Admissions Officer plays a key role in processing and assessing applications within the Admissions, Scholarships and RPL team.
You'll deliver high-quality, accurate, and timely admissions services while providing excellent customer support to applicants, University staff, agents, and offshore partners. The role requires strong attention to detail, effective communication, and a commitment to maintaining compliance and service standards.
These positions report to an Admissions Team Leader or Manager. Successful candidates will be allocated to a team based on business needs, skills, and experience.
Main Responsibilities
- Process and assess admission applications accurately and efficiently in line with University policies
- Respond promptly to phone, email, and in-person enquiries, providing clear and professional advice
- Use student administration systems and other software to manage data, generate reports, and produce correspondence
- Evaluate academic qualifications and English language proficiency to determine eligibility for admission
- Issue offers and confirmation of enrolment (eCOE) forms for international applicants
- Verify applicant documentation and escalate discrepancies to ensure compliance
- Maintain up-to-date knowledge of admissions and higher education policies and procedures
- Contribute to policy and process improvements by providing feedback and assisting in developing training and resources
- Support the coordination of workloads to meet deadlines and maintain high-quality outcomes
Who You Are
You're a detail-oriented, organised, and service-focused professional who thrives in a busy and collaborative environment. You'll take pride in delivering accurate, high-quality work and providing outstanding support to applicants and colleagues. You bring:
- Previous experience in admissions (essential)
- Understanding of the student cycle in a higher education setting
- Strong organisational and administrative skills, with the ability to manage competing priorities and meet deadlines
- Proven ability to interpret and apply policy and procedures accurately
- Strong computer literacy, including experience with student administration systems or other large business applications
- Well-developed interpersonal skills and the ability to work effectively with people from diverse cultural backgrounds
- An understanding of, and sensitivity to, issues affecting international students and applicants
- A quick learner with the ability to rapidly acquire knowledge of admissions policies, systems and processes, and apply them effectively in day-to-day work
- Strong technology skills, with confidence in learning and using new systems, applications and digital tools to improve efficiency and service delivery
- A commitment to continuous improvement and contributing to a positive team culture aligned with UNSW's values
Candidates will need to have full working rights - this role is not available for sponsorship.
The roles will work on a hybrid basis, Monday to Friday, business hours. Work during the end of the year UNSW shutdown period, and some key weekends during peak periods, may be required.
Benefits and Culture
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. You can access all our benefits on https://www.unsw.edu.au/human-resources/lifestyle-benefits .
Please submit your resume as well as cover letter
that addresses your motivation and your suitability for the role addressing the points under the "who you are" section of the job ad.
Applications close: 5th October 11.55PM.
Shortlisting will commence after applications close.
Get in touch for any question or support: Anne de Voronine, Talent Acquisition Associate, a.de_voronine@unsw.edu.au
Applications cannot be accepted if sent directly to the contact listed
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Pre-Employment Checks
As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
Not included in the source posting: about the role.
Who can apply
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