Administration Officer

• Process customer invoices accurately and efficiently, using operational documentation, manual dockets and internal billing systems.

• Review and reconcile job documentation, ensuring charges, customer details and purchase orders are correct before invoicing.

• Liaise with operational teams to clarify job details, resolve discrepancies and ensure accurate billing.

• Investigate and resolve customer billing enquiries, disputes and credit requests in a timely and professional manner.

• Maintain accurate customer records and manage enquiries and cases through Salesforce.

• Follow up outstanding sales orders and incomplete documentation to ensure all revenue is accurately captured.

• Work collaboratively with finance, operations and other internal stakeholders to resolve issues and improve administrative efficiency.

• Provide general administrative support and assist with the preparation of weekly and monthly meetings.

You are a reliable, organised and solutions-focused administrator who enjoys working in a busy operational environment. With exceptional attention to detail and a positive, can-do attitude, you take ownership of your work and are committed to delivering accurate results.

You will also bring:

• Previous experience in administration, invoicing, accounts receivable or a similar role involving accurate data entry and processing.

• Excellent attention to detail, particularly when reviewing documentation, processing invoices and identifying discrepancies.

• Strong organisational and time-management skills, with the ability to manage competing priorities.

• A proactive approach to problem-solving, with the persistence to investigate issues and see them through to resolution.

• Strong communication and interpersonal skills, with the confidence to liaise with customers and internal stakeholders.

• The ability to work independently while contributing positively to a collaborative team environment.

• Sound computer literacy, including Microsoft Office, particularly Excel.

• Experience using Salesforce, JDE or similar business systems would be advantageous.

Above all, we're looking for someone with a great attitude, a willingness to learn and a genuine commitment to getting the details right.

• Attractive salary package

• Career development opportunities

• Paid parental leave

• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!