Administration Manager - BANZ Australia VIC

As Administration Manager at Melbourne Cleaning Supplies, you'll oversee the day-to-day administrative operations of the business while leading a small Customer Service team and supporting the wider Sales Team.

You'll ensure office systems, customer service processes and business administration run efficiently, while maintaining accurate records, improving workflows and providing reporting and operational support to management.

Key responsibilities will include:

• Lead, coach and support two Customer Service Representatives, managing escalated enquiries and ensuring customer orders are processed accurately and on time.

• Manage business administration, systems, records and reporting, including SAP and Microsoft Excel.

• Support the Sales Team with quotations, tenders, pricing schedules, customer proposals, account information and sales reporting.

• Identify and implement improvements across administrative processes, customer service and operational workflows.

• Prepare business reports, presentations and documentation to support management decision-making and operational planning.

You're an experienced administration or office management professional who enjoys keeping a busy business organised, efficient and customer-focused.

You'll bring strong people leadership skills, excellent attention to detail and the ability to work across administration, customer service and sales support. You'll be confident working with business systems and data, and comfortable identifying opportunities to improve the way things are done.

Ideally, you'll have:

• 3-5 years' experience in administration, office management or a similar operational role.

• Experience leading and developing a small team.

• Strong customer service and stakeholder management skills.

• Experience supporting sales teams and customer-facing operations.

• Strong Microsoft Office skills, particularly Excel for reporting, analysis and spreadsheet management.

• Experience with SAP Business One, SAP ERP or a similar ERP system will be highly regarded.

• Experience within wholesale distribution, FMCG, industrial products or cleaning supplies will also be highly regarded.