Administration & Customer Service Officer

• Deliver friendly, professional and efficient customer service and administrative support across allocated contracts and sites.

• Manage incoming calls and customer enquiries, providing accurate information and timely solutions.

• Take ownership of customer concerns and complaints, resolving issues wherever possible and escalating complex matters when required.

• Build and maintain strong working relationships with customers, operational teams and internal stakeholders.

• Assist with invoicing enquiries, process BPAY payments and maintain accurate customer records and system updates.

• Manage competing priorities while meeting customer service KPIs, response times and administrative deadlines.

• Identify opportunities to improve processes and contribute to a positive, customer-focused team environment.

• Previous experience in customer service, administration or a similar customer-facing role.

• Strong communication and interpersonal skills, with the confidence to engage with a wide range of customers and stakeholders.

• A proactive, solutions-focused approach and the ability to handle customer enquiries and complaints professionally.

• Excellent organisational skills, attention to detail and the ability to manage competing deadlines.

• Intermediate Microsoft Office skills, particularly Outlook, Word and Excel, and confidence learning new systems.

• A collaborative mindset, willingness to learn and a genuine commitment to delivering a positive customer experience.

• Experience with invoicing, payment processing or customer management systems will be highly regarded.