Account Manager Lead, Client Success (CSM)

Every day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS.

Required hybrid schedule in one of our talent centers, Jacksonville, Atlanta or Milwaukee

The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals.

in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities. •

with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact. •

proactively engage across the lifecycle, and enable value realization •

with milestones and measurable KPIs to achieve desired outcomes through product adoption •

from customer insights to sellers •

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and articulate the renewal value story to clients

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(written/verbal) to various stakeholders within clients' organizations •

, including market trends, challenges, and opportunities •

, including experience with Tableau or similar software, and turning data into insights •

and confidence in all levels of customer engagement/situations •

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass