Account Manager ES

As an Account Manager, you will:

• Identify and close opportunities within your book of business to grow accounts through upsells, new entities, teams, and product capabilities aligned to evolving customer needs.

• Build deep relationships with key stakeholders to understand their strategic initiatives, and uncover whitespace opportunities.

• Use MEDDICC (or similar) to rigorously qualify upsell and cross-sell opportunities to ensure forecast accuracy and deal velocity.

• Showcase new product features, integrations, and advanced workflows that drive stronger adoption and platform value for upsells.

• Create custom proposals and business cases that quantify value, align with commercial goals, and support customer budgeting cycles.

• Work across senior finance, procurement, and operations stakeholders to land multi-threaded expansions.

• Lead commercial conversations ensuring terms reflect the value Pleo delivers.

• Use customer success stories, usage data, and ROI metrics to proactively pitch new functionality and deepen platform adoption.

You'll thrive in this role if you have:

• A solid understanding of value-based selling and consultative approach

• Skilled in contract negotiations and building business cases linking features to value

• Strong understanding of qualification methodologies (e.g., MEDDICC)

• A passion for solving problems with a solution-oriented approach

• Data-driven, goal-oriented, and accurate forecasting ability

• Strong commercial acumen and ability to navigate senior stakeholders

• A background in SaaS Account Management or Customer Growth with a proven track record of expansion revenue and high net revenue retention

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This role is a good fit for you if:

• You are naturally curious and driven to map out complex organisations, identifying white space where Pleo can solve a genuine business need.

• You get a rush from closing upsells by proving ROI and prefer driving proactive growth over simply waiting for a renewal.

• You use frameworks like MEDDICC to keep deals on track and can easily show a CFO how tech features translate into financial value.

This role is not a good fit for you if:

• You view Account Management solely as responding to support tickets or handling administrative renewals rather than proactively hunting for expansion opportunities and driving revenue.

• You require a rigid, unchanging playbook to succeed. We are scaling fast, which means processes evolve and you'll need to be comfortable building the plane while flying it.

• You prefer simple, single-point-of-contact relationships. This role requires multi-threading across Finance, IT, and Procurement in mid-market organizations.

In your first 6 to 12 months at Pleo, you'll:

• Lead targeted account whitespace analysis to drive impact in your assigned market segment.

• Collaborate with Product and Marketing to improve feedback loops that influence our mid-market product roadmap.

• Grow your skills in complex commercial negotiation and value engineering, taking on new challenges as the company continues to scale

• Your own Pleo card (no more out-of-pocket spending!)

• Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office

• Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis

• 25 days of annual leave + public holidays (additional days may apply in select countries based on local standards).

• For our Team, we offer both hybrid and fully remote working options

• We use MyndUp to give our employees access to free mental health and well-being support with great success so far

• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work

The interview process We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful, our interview process is as follows: •

: A final interview with a senior leader

Transparency is important to us so we also wanted to share some insights about what we're looking for in applications to ensure you can set yourself up for success! Last time we hired for this role, we received a vast number of applications but only a few were selected for an intro call. Some of the key reasons why previous candidates didn't make it past the application screening stage include:

• CV writing and content: we receive a lot of CVs, and many of them are AI-generated. We love seeing people leverage AI - it's a big focus for us internally too - but without human intervention, these CVs can sometimes become generic and fail to show a candidate in the best light. What we're really looking for is the specific details of real impact that only you know from your previous experience. A top tip from us is to use the "Achieved X, as measured by Y, by doing Z" formula (credit: Laszlo Bock, ~2014) to give a really clear picture of what you've worked on. A final note: including links to your previous companies' websites is a huge help and allows us to truly understand your background!

• Application care: every single application we receive is reviewed by a human (yes, hundreds of them) because we believe that candidates' efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully, they make a huge difference in our decision-making process.

• Profile to role fit: highlight most important aspects of the role, points that might get misunderstood, any specific industry requirements etc.