Account Director

• Coordinate and align IFM service delivery across all operational functions, ensuring a seamless, unified client experience that demonstrates the power of JLL's integrated facilities management platform.
• Create the vision for the account plan, ensuring alignment of objectives and driving high-quality results that help secure the future through no-bid contract renewals.
• Drive account growth by articulating IFM value propositions and identifying opportunities to expand facilities management services within the portfolio.
• Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery.
• Serve as the single point of accountability across multiple sites, ensuring consistency of IFM service delivery and client experience regardless of geography or facility type.
• Manage competing priorities across geographically dispersed locations and diverse facility requirements while maintaining a unified account strategy.

• Ensure the highest qualified candidate is hired for all IFM roles on the account.
• Build actionable and measurable career development plans for all direct reports, fostering leadership capability across the IFM team.
• Develop bench strength and succession planning across IFM operations to ensure continuity and growth.

• Present an annual account plan that includes key objectives, client satisfaction results, summary of value-add IFM activities, and outlines targeted expansion plans within facilities management services.
• Proactively manage to the account budget and identify opportunities to generate additional revenue on the account.
• Demonstrate financial stewardship across the full IFM portfolio, optimizing resource allocation and identifying operational efficiencies.

• Seasoned leader with 10+ years of Integrated Facilities Management and Commercial Real Estate executive leadership experience.
• Extensive IFM leadership experience with demonstrated success managing complex facilities management accounts in the Life Sciences or similar highly regulated industries.
• Highly preferred: Life Sciences background with direct experience supporting GXP manufacturing environments, including familiarity with cGMP, GLP, GDP, or related quality and regulatory frameworks.
• Proven track record of leading large-scale IFM teams and delivering cohesive solutions across multi-site facility portfolios.
• Significant experience in direct client relationship management, negotiation, and strategic consultation with executive-level stakeholders in Life Sciences organizations.
• Demonstrated ability to drive growth through IFM service excellence and strategic account expansion.
• Experience managing IFM P&L responsibility with a history of exceeding financial targets.
• Strong understanding of Life Sciences facility requirements, including cleanroom operations, laboratory environments, manufacturing spaces, and regulatory compliance standards preferred.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.