Wholesale Payments Client Implementation Specialist

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Responsible and accountable for implementing mid- to large-sized or moderately complex clients, services, and projects.
2. Leads and directs communications with internal personnel and clients regarding all aspects of implementation efforts, conducted in a timely and accurate manner.
3. Demonstrates advanced business acumen and utilizes experienced understanding of business line and a basic understanding of the overall firm to resolve implementation issues effectively, maintain project deadlines, mitigate risk, and meet client needs.
4. Provides visibility and transparency regarding implementation status throughout.
5. Documents all interactions and relevant information in an accurate and timely manner.
6. Meets sometimes less-clearly defined demands and proactively negotiates across multiple departments.
7. Adheres to Wholesale Payments agreements and documents policies and procedures.
8. Maintains strong and open partnerships with LOB, Sales, and other stakeholders to provide mutual feedback on business processes, internal relationships, organizational strengths, and opportunities for improvement.
9. Proactively informs and/or engages leaders and others to communicate issues, risks, and opportunities to business partners.
10. Routinely uses significant judgement on moderate to complex business problems.
11. Employs expert problem-solving capabilities to develop creative and tailored solutions.
12. Works with more senior staff when dealing with complex issues, larger clients, accounts, projects, or internal relationships.
13. Identifies, manages, and escalates concerns and reduce basic operational, process, and compliance risk.
14. Executes with precision and accountability by following policies and procedures.
15. Provides subject matter expertise support to related teams sharing Product knowledge and solutions to better serve our clients. Influences and trains junior colleagues.

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's Degree in a business-related field or equivalent education and related training.
2. Seven or more years in Wholesale Payments, bank operations, basic project management, or other related industry experience.
3. Excellent verbal and written communication skills including the ability to be proactive and adapt messaging based on the audience.
4. Ability to manage and negotiate with internal partners, vendors, and alliance relationships.
5. Strong interpersonal skills and an ability to build relationships and leverage networks.
6. Ability to adapt strategically to evolving market demands, technology, and internal initiatives, catalyzing new approaches to improve results.
7. In-depth knowledge of standard and complex products.
8. Diligent, flexible, and detail-oriented, with excellent organizational skills.
9. Proficient in MS Excel, MS Office, Internet, and MS Outlook.

Preferred Qualifications

1. Degrees/education in Finance, Accounting, Business, Engineering, or another related field.
2. Extensive Wholesale Payments solutions knowledge and experience.
3. Proficient in Salesforce.