Tusker Contract Admin Advisor - Watford

• Provide exceptional customer service through first contact resolution, taking full accountability for the service you deliver, striving to exceed KPIs and SLAs. This will be done via phone and email.
• Owns any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task
• Liaising with drivers and always puts yourself in the driver's shoes to see things from their perspective, but able to deliver difficult messages, using each opportunity to explain and educate the drivers
• Manage internal and external systems, and ensure high attention to detail in keeping information accurate and up to date
• Ensuring all amendments are captured on the agreement and ensuring we adhere to all employer specific details.
• Manages self with strong organisational and time management skills, but also able to work as part of a team

• Salesforce is desirable but not essential
• High attention to detail including numeric proficiency
• Excellent verbal and written communication skills in a polite and professional telephone manner
• Able to be confident in handling conflict
• Inquisitive natures which asks questions about context and impact

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.