Track Manager - Disastery Recovery

Job Summary : Governance, Risk and Compliance (GRC) - Business Continuity & DR Lead

Job Responsibilities : • Perform Business Impact Assessment (BIA) to understand and facilitate the IT Service Continuity requirement of customer • Spontaneous reaction towards a crisis event, notifying the required stakeholders and ensure Crisis response actions are taken • Work with the IT technical staff to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle • Act as liaison for auditing and examination of disaster recovery processes • Liaison with Technology teams to develop and maintain Disaster Recovery procedures and plans for the restoration of critical business applications in the event of failures • Collaborates with the businesses and other key stakeholders to build awareness around the IT Service Continuity/DR program • Reporting DR compliance (e.g. DR test results, deviations to DR readiness) to senior IT management • Act as representative for the IT Service Continuity function during internal and external audits • Oversee day-to-day functioning of the Service Continuity function • Ensure documentation of all procedures, frameworks, reporting related to service continuity and disaster recovery • Ensure adherence to all security and compliance requirements of the customer • Develop, maintain & review Service Continuity plan and processes to restore critical services and provide availability of people, technology and operations at pre-determined timeframes • Test the Service Continuity plan as per the agreed test frequency and resolve test issues in predefined timelines • Ensure continuity data is managed in accordance with customer's Privacy and Records management requirements • Develop disaster recovery solution and recovery management approach • Perform periodic evaluation of DR site configurations & perform periodic reviews of DRPs • Ensure timely submission of deliverables • Monitor Service Continuity & DR specific risk & issues • Participate in Governance Meeting to update Status • Overall owner of Service Continuity & DR Transformation Years of Experience: • 12 + Years

Skill Requirement : • Experience in handling the IT Service Continuity requirements, ITDR implementing and supporting infrastructure environments • Understanding of current recovery solutions, high availability architectures • Excellent in managing business continuity program life cycle plans and source deliverables (e.g., risk assessments, BIAs, continuity planning) • Experience in designing and administering Business Continuity and Disaster Recovery program in Technology organization. • Experience in conducting BIA and developing Business Continuity Plans • Expert understanding of IT Resilience, HA, DR test strategies, Backup/Recovery strategies, etc. • Experience in conducting IT Service Continuity and DR tests/ Drill • Ability to work effectively as a team leader, sharing responsibility, providing support, maintaining communication and updating client and leadership on status of assigned work • Experience on Business Continuity management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures. • Demonstrates good inter-personal skills, high standards of professional behavior in dealings with business customers, colleagues and staff • Good written and spoken communications skills • Excellent communication, Presentation and conflict management skills, Experience in managing IT projects with interdependencies and multiple stakeholders

Other Requirement : • B.E/B.Tech CISA/ CISM certification, ISO 22301 preferred