Tower Lead - IT Operations Management, RESTful API, Angular

Job Responsibilities : Work4Flow- Pr. TC - US: • Lead the architecture, design, and implementation of ServiceNow ITOM solutions. • Define ITOM strategy, roadmap, and enterprise architecture aligned with customer business objectives. • Architect and implement: o Discovery o Service Mapping o CMDB & CSDM o Event Management o AIOps o Cloud Discovery o Agent Client Collector (ACC) • Establish CMDB governance, data quality, reconciliation, and lifecycle management processes. • Design service-aware operational models using CSDM best practices. • Lead architecture workshops, solution design sessions, and stakeholder discussions. • Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), architecture roadmaps, and technical governance standards. • Design integrations with monitoring and observability platforms such as: o Dynatrace o SolarWinds o Splunk o AppDynamics o SCOM o Nagios o Datadog • Drive Event Management and AIOps implementations including: o Alert correlation o Noise reduction o Operational intelligence o Automated remediation • Provide technical leadership, mentoring, code reviews, and architectural governance for implementation teams. • Ensure adherence to ServiceNow best practices, scalability, security, and upgrade readiness. Required Certifications Mandatory • ServiceNow Certified System Administrator (CSA) • One or more of: o CIS-Discovery o CIS-Service Mapping o CIS-Data Foundations (CMDB & CSDM) Strongly Preferred • CTA (Certified Technical Architect) • ArchX Certification • Additional CIS certifications in ITSM, ITOM, or ITAM

Work4Flow- Pr. TC - US:

Work4Flow- Pr. TC - US: • Lead the architecture, design, and implementation of ServiceNow ITOM solutions. • Define ITOM strategy, roadmap, and enterprise architecture aligned with customer business objectives. • Architect and implement: o Discovery o Service Mapping o CMDB & CSDM o Event Management o AIOps o Cloud Discovery o Agent Client Collector (ACC) • Establish CMDB governance, data quality, reconciliation, and lifecycle management processes. • Design service-aware operational models using CSDM best practices. • Lead architecture workshops, solution design sessions, and stakeholder discussions. • Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), architecture roadmaps, and technical governance standards. • Design integrations with monitoring and observability platforms such as: o Dynatrace o SolarWinds o Splunk o AppDynamics o SCOM o Nagios o Datadog • Drive Event Management and AIOps implementations including: o Alert correlation o Noise reduction o Operational intelligence o Automated remediation • Provide technical leadership, mentoring, code reviews, and architectural governance for implementation teams. • Ensure adherence to ServiceNow best practices, scalability, security, and upgrade readiness. Required Certifications Mandatory • ServiceNow Certified System Administrator (CSA) • One or more of: o CIS-Discovery o CIS-Service Mapping o CIS-Data Foundations (CMDB & CSDM) Strongly Preferred • CTA (Certified Technical Architect) • ArchX Certification • Additional CIS certifications in ITSM, ITOM, or ITAM

Work4Flow- Pr. TC - US:

Work4Flow- Pr. TC - US: • ServiceNow Certified System Administrator (CSA) • One or more of: o CIS-Discovery o CIS-Service Mapping o CIS-Data Foundations (CMDB & CSDM)

Work4Flow- Pr. TC - US