Telecom Engineer
About the role
About Legence Legence (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems - enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world's most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients. Telecom Engineer (POTS, Teams Voice, SIP, Cellular) Location: Remote, United States. Near a Legence office location is preferred. Travel: Yes, occasional travel is required. Overview The Telecom Engineer is responsible for the design, implementation, operation, and support of the enterprise voice and telecommunications environment. This role ensures reliable, secure, and cost-effective communication services across legacy and modern platforms, including POTS, Microsoft Teams Voice, SIP trunking, and cellular services. Key Responsibilities
- Design, implement, and support enterprise voice solutions including Microsoft Teams Voice, Direct Routing, and Operator Connect.
- Administer and maintain POTS lines for life-safety systems and regulatory requirements.
- Manage SIP trunking services including call routing, failover, and quality optimization.
- Support auto attendants, call queues, voicemail, E911, and number management.
- Manage cellular services including provisioning, carrier plans, and lifecycle management.
- Provide Tier 2/3 support and perform root-cause analysis for telecom issues.
- Coordinate with carriers and vendors for service delivery and escalation.
- Maintain documentation including call flows, inventories, and runbooks.
- Ensure compliance with E911, Kari's Law, and RAY BAUM's Act.
Required Qualifications
- Bachelor's degree or equivalent experience.
- 5+ years of enterprise telecom or voice engineering experience.
- Hands-on experience with Microsoft Teams Voice.
- Strong understanding of POTS, SIP, and PSTN connectivity.
- Experience working with telecom carriers.
- Strong troubleshooting and communication skills.
Preferred Qualifications
- Experience with Direct Routing SBCs.
- Experience with E911 solutions.
- Familiarity with legacy PBX systems.
- Telecom or Microsoft certifications.
Compensation: $106k-$138k
Not included in the source posting: about the role.
Who can apply
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