Technology Support Specialist

• Serve as a front-line Service Desk team member by managing inbound support requests and facilitating resolution for our internal customers

• Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations

• Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch. This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems

• Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets

• Configure new-hire systems and perform IT on-boarding for new employees

• Act as a local resource for hands-on and eyes-on assistance in the server/networking room

• Potential occasional travel to remote offices for similar projects

• Collaborate with IT Service Desk Team members and other teams' subject matter experts when working on projects or new initiatives

• Implement, improve and document new and existing policies, procedures and processes for various IT systems

• Maintain inventory and assist with asset procurement, delivery and shipping

• Provide support for A/V equipment in office conference rooms

• Assist in supporting employees in the office as necessary

• Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required

• Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls

• Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues

• Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner

• Intermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group management

• Tangible understanding of security best practices, worst practices, concepts and real-world applications

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

• Must have effective written and verbal communication skills; speak fluent English

• Must be capable of lifting 50lbs

• Experience with scripting or reverse engineering scripts in PowerShell, Bash, Python with exposure to scripting for task automation (JAMF/SCCM)

• Experience with systems management and automation including a basic understanding of Group Policy, WSUS and automation services

• Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling, etc..

• Fundamental understanding of the Linux, Windows and Mac command line, services, data manipulation, installation and system operation

• Experience with VMWare or Hyper-V virtualization, including deployment, management and troubleshooting

• Mid to advanced understanding of security concepts and best practices

• Experience with mail flow and basic troubleshooting on mail systems such as Exchange and Google Apps

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• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $100,000 - $155,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here .