Technical Support Specialist (Hospitality) German speaking- all genders

• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role.

There's many different ways to gain "experience". People learn in different ways, skill sets can be transferred, especially when combined with a willingness to learn. If you don't quite tick all of these boxes but think you could still absolutely smash it, send us an application anyway and let us know why you'd be amazing in this role!

• This role is open to candidates located in Berlin.

• Excellent verbal and written communication skills in German and English (we do service multiple languages, so any others you know are a bonus!).

• Extensive customer service experience in a technical support role.

• Prior experience in the Hospitality industry.

• Ability to self-manage incoming emails, telephone calls, video calls, meetings, and on-site visits based on priority and customer commitments.

• Strong computer skills and working knowledge of Mac OS.

• Proven troubleshooting skills in a senior support position.

• Strong problem-solving skills that will ensure our customers use their POS to its full capacity.

• Ability to manage technical escalations of at-risk accounts and identify growth opportunities.

• Flexibility in your schedule to work. Support never stops!

• Knowledge of networking or network support experience.

• Understanding of API (relevant to SaaS) and experience supporting this.

• Prior experience in a consultant role.

Access to professional or coaching services is available to all employees.

• And many more, depending on the country you're based in!

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... Hit the 'Apply' button and give it a try!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.