Connecting Odds
HCLTech

Technical Support Specialist

HCLTech
Melbourne City, Victoria, AustraliaPosted about 2 months agoDiscoveredMatch locked
Full-time

Job Summary

This role is focused on resolving technical issues, offering guidance, and maintaining IT resources to provide essential assistance to end-users and ensure smooth operations.

Key Responsibilities

  1. To troubleshoot and resolve critical and complex tickets.
  1. To create the root cause analysis for critical issues/faults (hands on working).
  1. To implement any necessary preventive measures to reduce future defects.
  1. To provide technical assistance to the team members in resolving customer issues.
  1. To execute continuous improvement activities and to improve the team’s performance.

Skill Requirements

null

Other Requirements

null

Not included in the source posting: about the role, benefits.

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.

Apply