Technical Support Engineer - Workday Extend (Tuesday-Saturday, 8am to 5pm)
Your work days are brighter here.
About the Team
About the Role
Hours
: Typical shift will be from Tuesday to Saturday, 8am to 5pm.
Key Responsibilities
- Respond to developers' technical support requests and feature-related questions via our ticketing system and Developer Forum.
- Contributing to the definition and evolution of Workday Extend methodologies, standards and best practices for support and product delivery.
- Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Extend platform.
- Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.
- Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform.
- Participate in Developer Forum to support the growth of self-help within the Workday Developer Community.
About You
Basic Qualifications
- 3+ years of Programming experience in one or more of the following: REST/JSON, Java, JavaScript, Node.js, React, Ruby, and Python.
- 3+ years of experience providing technical support for enterprise software applications
Other Qualifications
- Experience in debugging code issue utilizing stack traces
- Excellent verbal, written and interpersonal communication skills
- Empathy for developers and their development/learning process
- Demonstrated creative problem-solving approach and strong analytical skills
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field
Not included in the source posting: benefits.
Skills
Who can apply
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