Technical Representative, IT Operations (TCF)

Job Title: Technical Representative, IT Operations (TCF) Job Description Technical Representative, IT Operations (TCF) The Technical Representative, IT Operations (TCF) works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting. Essential Functions/Core Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets,

and voice mailboxes

• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related

problems and issues received from both internal and external clients

• Prepare, maintain and submit reports and applicable records of computer hardware and

software inventory by site and system

• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined

by Desktop Engineering

• Perform backup for the onsite servers and technologies
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or

direct reports

Location: PHL Manila - San Lazaro Language Requirements:

Time Type: Full time2026-12-21