Technical Lead (Support & Operations)
HCLTech
Noida, Uttar Pradesh, IndiaPosted about 2 months agoDiscoveredMatch locked
Full-time
Job Summary
Architecture and Design:
- Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration.
- Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules.
Integration and Migration:
- Oversee the integration of ServiceNow with other ITSM tools like Remedy.
- Plan and execute the migration of data and processes from old ServiceNow instances to new ones, ensuring minimal disruption to services.
Configuration Management Database (CMDB):
- Develop and maintain the ServiceNow CMDB, ensuring accurate and up-to-date asset and configuration data.
- Implement best practices for CMDB health and usage, and continuously improve CMDB processes.
Implementation and Deployment:
- Lead the implementation of ServiceNow Discovery to identify and track IT assets within the network.
- Ensure successful deployment of ServiceNow solutions, including testing and validation.
Collaboration and Communication:
- Work closely with stakeholders to understand business requirements and translate them into technical solutions.
- Provide subject matter expertise and guidance to the development team and other stakeholders.
Key Responsibilities
Architecture and Design:
- Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration.
- Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules.
Integration and Migration:
- Oversee the integration of ServiceNow with other ITSM tools like Remedy.
- Plan and execute the migration of data and processes from old ServiceNow instances to new ones, ensuring minimal disruption to services.
Configuration Management Database (CMDB):
- Develop and maintain the ServiceNow CMDB, ensuring accurate and up-to-date asset and configuration data.
- Implement best practices for CMDB health and usage, and continuously improve CMDB processes.
Implementation and Deployment:
- Lead the implementation of ServiceNow Discovery to identify and track IT assets within the network.
- Ensure successful deployment of ServiceNow solutions, including testing and validation.
Collaboration and Communication:
- Work closely with stakeholders to understand business requirements and translate them into technical solutions.
- Provide subject matter expertise and guidance to the development team and other stakeholders.
Skill Requirements
Architecture and Design:
- Lead the design and architecture of ServiceNow solutions, including the SNOW Portal, Discovery, and Remedy integration.
- Develop and maintain the architecture strategy and implementation plans for integrating various ServiceNow modules.
Integration and Migration:
- Oversee the integration of ServiceNow with other ITSM tools like Remedy.
- Plan and execute the migration of data and processes from old ServiceNow instances to new ones, ensuring minimal disruption to services.
Configuration Management Database (CMDB):
- Develop and maintain the ServiceNow CMDB, ensuring accurate and up-to-date asset and configuration data.
- Implement best practices for CMDB health and usage, and continuously improve CMDB processes.
Implementation and Deployment:
- Lead the implementation of ServiceNow Discovery to identify and track IT assets within the network.
- Ensure successful deployment of ServiceNow solutions, including testing and validation.
Collaboration and Communication:
- Work closely with stakeholders to understand business requirements and translate them into technical solutions.
- Provide subject matter expertise and guidance to the development team and other stakeholders.
Not included in the source posting: about the role, benefits.
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