Technical Implementation Manager - Remote, US

• Lead the technical implementation of online booking tools (OBTs), including customer profile configuration, policy setup, system configuration, testing, launch, and post go-live support

• Apply knowledge of Web Services and XML to troubleshoot data integrations, system configurations, and technical issues

• Maintain and continuously improve implementation templates and project management workflows within Wrike

• Manage multiple onboarding projects while meeting or exceeding implementation timelines

• Support User Acceptance Testing (UAT) activities for client onboarding projects

• Lead regional technical projects by gathering requirements, engaging stakeholders, and driving successful outcomes

• Stay current with enhancements and releases across FCM Booking and partner online booking platforms

• Assess implementation impacts of new technology developments and proactively plan solutions

• Identify opportunities for automation and process efficiencies to improve implementation speed and quality

• Deliver exceptional customer experiences that support client satisfaction, retention, and long-term partnerships

• Provide Level 3 technical support through internal ticketing systems for Client Portal, FCM Booking, and third-party OBT issues

• Manage support tickets and consistently achieve SLA and KPI targets

• Collaborate effectively with internal and external stakeholders to ensure successful project outcomes

• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Other duties and tasks as assigned

• Minimum 5 years' experience implementing Concur, including technical configuration and client-facing responsibilities

• Or minimum 3 years' experience implementing Deem, including technical configuration and client-facing responsibilities

• Or minimum 3 years' experience implementing Cytric, including technical configuration and client-facing responsibilities

• Direct experience implementing or supporting FCM Booking is highly valued

• Minimum 5 years' experience in an online customer support role

• Basic understanding of Web Services and XML

• Strong verbal and written communication skills

• Experience delivering end-user or client training

• Demonstrated project leadership and project management experience

• Experience working with robotics, automation, and process improvement initiatives

• Sabre GDS experience preferred

• Strong organizational skills with the ability to manage multiple priorities

• Detail-oriented, resourceful, and capable of working autonomously in a fast-paced environment

• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data .

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.

• Travel perks/discounts

• Health & Wellness Programs and Employee Financial Wellness Services

• National/International Award Nights and Conferences

• Health benefits including, medical, dental, vision, gender affirming care, and fertility care

• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability

• Flexible Spending Accounts

• Employee Assistance Program

• 401k program with partial match

• Tuition Reimbursement Program

• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location - Remote, US

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $85,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

🌟 GBTA WINiT Top 50 Award Recipients (2018-2025) 💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026) 🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023-2025) 📰 Newsweek: America's Greatest Workplaces for Diversity (2024) 💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ✈️ OutThere Awards: Inclusive Travel Finalist (2025) 🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) 🤝 2026 Disability Index®: World's Top Disability Inclusive Business

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