Technical Business Analysis – Advisor I

We are seeking an experienced Senior Technical Business Analyst. The role demands credit processing domain expertise, strong analytical capability, and proven experience delivering complex, large‑scale projects and migrations in regulated environments. The ideal candidate will also demonstrate the practical application of AI in business analysis, including the use of AI‑enabled tools to accelerate requirements gathering, improve documentation quality, automate analysis tasks, and enhance traceability and validation.

What you'll do:

• Requirements Gathering & Business Analysis - Collaborate with business stakeholders, technology teams, and external partners to elicit, analyze, document, and validate business and functional requirements. Analyze existing credit card issuing and processing workflows, Collections workflows, identify gaps, and define future‑state requirements aligned to platform objectives.
• Leverage AI‑assisted tools to - Accelerate requirements discovery and summarization. Improve consistency and quality of requirement definitions. Support impact analysis and dependency identification.
• Ensure requirements are clear, testable, traceable, and aligned with business outcomes.
• Migration Analysis & Planning Support - Support the design and execution of Collections platform migration strategies, ensuring minimal customer and operational disruption. Define and validate data mapping, transformation rules, reconciliation requirements, and cutover dependencies. Assist in planning and validation of parallel runs, rehearsals, and migration checkpoints, with a focus on data integrity and regulatory compliance.
• Process & Functional Documentation - Produce high‑quality business process models, functional specifications, migration artifacts, and data definitions. Maintain end‑to‑end requirements traceability from business need through design, build, and test.
• Testing, Validation & Readiness - Support User Acceptance Testing (UAT) and system integration testing activities. Validate functionality, business rules, and processing outcomes against defined requirements. Ensure solutions meet security, regulatory, and operational readiness standards.
• Stakeholder & Delivery Collaboration - Act as a key liaison between business units, technology teams, delivery partners, and vendors. Support project leadership with status reporting, impact assessments, and risk identification. Contribute to governance forums and working sessions with clear, data‑driven insights.

Experience you'll need to have:

• 6+ years as a Technical Business Analyst
• Strong understanding of credit card issuing, processing platforms, payment ecosystems and Collections workflows. Working knowledge of payments regulatory requirements, including PCI DSS and local regulations.
• Strong hands‑on experience with Optis platforms for credit card management and experience supporting large‑scale data migration programs, including data mapping and reconciliation.
• Ability to analyze large data sets and perform impact and dependency analysis and foundational understanding of Java, RESTFUL APIs with hands on experience with SQL and Postman.
• Demonstrated use of AI tools to enhance business analysis activities, particularly requirements definition and analysis efficiency.
• Prior involvement in platform migration or major transformation programs within payments or financial services.
• Bachelor's degree in Computer Science, Cybersecurity, or a related field, and/or equivalent work experience.

Experience that would be great to have:

• Experience with leading card processing platforms.
• Knowledge of APIs, and service‑based integrations in card processing.
• Familiarity with Agile and Waterfall delivery methodologies.
• Prior Fiserv experience.

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• Approximately 10% travel off-site or to other office locations is expected.

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.

$100,000.00 - $165,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).