Technical Account Manager

• Apply expertise to large-scale compute system development, including design validation, integration, performance tuning, and optimization.

• Act as the primary technical point of contact for compute infrastructure definition, requirements, and delivery across all customer accounts.

• Lead technical implementation, integration testing, provisioning, and go-live activities for GPU/CPU clusters and supporting infrastructure.

• Provide deep expertise on compute-specific elements including GPUs/CPUs, high-performance networking, data center connectivity, and related systems.

• Handle technical escalations, root-cause analysis, troubleshooting, and drive resolution to ensure SOW and SLA compliance.

• Represent compute systems in cross-functional trades, risk discussions, and issue resolution with internal teams, management, and customers.

• Interface with Hardware, Network, Facilities, Cloud Compute, SRE, and Program Management teams to ensure successful end-to-end delivery.

• Participate in verification testing, performance characterization, reliability assessments, and continuous optimization.

• Support expansion planning, capacity scaling, and new use cases across customer accounts.

• Ensure on-time deliverables, proactive risk mitigation, and overall mission success for all customers.

• Bachelor's degree in computer science, Electrical Engineering, Computer Engineering, or other STEM discipline.

• 7+ years of hands-on professional experience in large-scale compute, data center, or hyperscale infrastructure environments.

• Experience leading technical implementations involving GPUs/CPUs and high-performance systems.

• Master's degree or higher in a STEM discipline.

• Prior experience as a Technical Account Manager, Solutions Architect, or equivalent supporting enterprise or hyperscale compute deployments.

• Deep knowledge of InfiniBand, RoCE, NVIDIA networking technologies (NCCL, NVLink, GPU Direct RDMA), and large GPU cluster architectures.

• Experience with AI/ML training and inference infrastructure at scale.

• Strong background in performance tuning, security/compliance implementation, and hybrid/cloud integration.

• Demonstrated ability to assess risk and make decisions with incomplete data in a fast-paced environment.

• Excellent written and verbal communication skills with the ability to interface effectively with customers and internal stakeholders.

• Hands-on experience with Linux environments, orchestration tools, and infrastructure monitoring.

• Ability to work extended hours and weekends as needed during critical implementation, testing, and incident response periods.

• Willingness to travel (up to 25%) to data center sites and customer locations.

• Must be comfortable operating with extreme ownership in a demanding, high-expectation environment.

• This role offers the opportunity to drive cutting-edge terrestrial compute infrastructure that powers next-generation AI capabilities for a key strategic partner. If you thrive on ownership and technical excellence, we encourage you to apply.

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com .