Team-lead Client Experience
Quantum Leap Learning Solutions Pvt Ltd
IndiaPosted 28 days agoDiscoveredMatch locked
Full-timeIT Jobs
About the role
▪ Build and establish Client Experience processes, SOPs, workflows and service standards from scratch. ▪ Lead, mentor and manage the Client Experience team, ensuring strong ownership, accountability and performance discipline. ▪ Define and track KRAs, KPIs and performance scorecards for the team. ▪ Conduct regular 1:1s, performance reviews, coaching sessions and appraisal cycles. ▪ Own client onbo
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
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