Talkdesk Technical Lead/SME
Zensar
Hyderabad, Telangana, IndiaPosted about 2 months agoDiscoveredMatch locked
Full-time
About the role
Role: Talkdesk Technical Lead / SME Start date: Immediate Location: Anywhere in India (preferably Navi Mumbai / Pune)
Responsibilities:
- Manage the technical aspects of integrating Talkdesk platform with our enterprise systems. Map the business requirements into contact center architecture, design intelligent call routing, IVR, and omnichannel flows.
- Design and build custom integrations using Talkdesk REST APIs, webhooks, and Integration Builders.
- Configure and/or optimize intelligent routing, virtual agents, and agent-assistance tools to streamline customer journeys.
- Design and/or optimize Talkdesk flows, omnichannel routing, and call-data.
- Lead the deployment of advanced AI features of Talkdesk.
- Ensure customer data, contact logs, and interaction history are accurately mapped between Talkdesk and our enterprise systems (e
Not included in the source posting: about the role, qualifications, benefits.
Skills
artificial-intelligencerest-api
Who can apply
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