Support Engineer, SAP BW (Evergreen)

• Troubleshoot and resolve complex SAP BW issues across data loads, InfoProviders, queries, and performance.

• Partner closely with customers to understand requirements and deliver high‑quality support.

• Support BW customizations and provide best‑practice recommendations.

• Develop and deliver fixes for BW defects and data integrity issues.

• Advise key accounts on BW technical and functional topics.

• Use proprietary tools and remote access to resolve issues in test and client environments.

• Participate in 24x7x365 global support rotation with flexible work hours.

• Contribute to internal knowledge bases, diagnostic tools, and process improvements.

• Other job-related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities

• Bachelor's degree in Computer Science or equivalent experience.

• 5+ years SAP experience with deep BW, Basis, NetWeaver, and integration knowledge.

• Strong BW modeling, ETL, BEx, and performance tuning background.

• Experience with major databases and OS platforms.

• Superb trouble-shooting skills and tenacity in problem solving

• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

• Strong knowledge of key application functionality, tables and relationships

• Excellent interpersonal, presentation and communication skills - verbal & written

• Attention to detail and the ability to learn quickly

• Extreme focus on Client satisfaction

• Demonstrated ability to work independently and as part of a team

• Ability to work calmly and professionally in high pressure situations

• Ability to work from office & ability to work remotely from a home based office in a virtual environment

• Remote, Brazil

• Fluent Portuguese and English. Spanish is a plus.

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company • We dream big and innovate boldly.

• Colleagues • We work with extraordinary people who create a culture of mutual respect and collaboration.

• Clients • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

• Community • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.

• Nasdaq-listed under ticker symbol RMNI since October 2017

• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies

• Over 2,000 team members in 23 countries

• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees. Originally posted on Himalayas