Supervisor, Fraud Strategy

• Directly supervise the Fraud Strategy staff to ensure daily completion of inquiries and support for all Global Fraud Monitoring clients. Monitor workflow, productivity, accuracy, and losses.

• Participate in client presentations as requested by direct reports to provide assistance or leadership.

• Conduct monthly audits and review actions taken on inquiries by staff to ensure accuracy and quality.

• Coordinate the Fraud Strategy tasks and ensure adherence to established turnaround times and SLAs; manage projects assigned to the team; ensure quality of all team outputs.

• Maintain awareness of member client fraud trends and suggest internal procedure changes to Fraud Strategy Manager to remain efficient.

• Continually supervise department workflow to ensure time-sensitive functions are meeting department standards.

• Resolve complex service issues by responding to escalation calls and other department personnel.

• Advise internal contacts on sensitive issues and recommend client procedures and new product developments.

• Manage process documentation and communication within the team and with appropriate external parties.

• Communicate company strategies, client initiatives, system improvements, performance, and other key information to the team and conduct regular team meetings.

• Remain current with industry and client fraud trends.

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• Bachelor's Degree in Business Administration or related field or combination of education and experience required.

• Five (5) years within the financial service industry required.

• Five (5) years professional experience in risk analytics, mitigating risk and/or fraud services required.

• One (1) year or equivalent of supervisory experience preferred.

• Payments processing system knowledge preferred.

• Experience with third party vendor systems software preferred.

• Project management experience preferred.

• Health Savings Accounts (HSA) with company provided contributions

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• Mental Health and Well-being: Employee Assistance Program (EAP)

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• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here . For information regarding your Right To Work, please click here . This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at for assistance. Originally posted on Himalayas