Summer 2027 Corporate Center – Centricity and Design Strategy Intern

• Leverage design thinking tools and strategies.
• Collaborate with teammates and partners
• Work with users to understand pain points and opportunities
• Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice
• Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key

• Must have completed at least two years toward a four-year, undergraduate degree program with coursework in Customer Experience, Business, Marketing, Statistics, Communications, Journalism, or related field with an anticipated graduation in or before May of 2028.

• • Coursework, projects, or case studies that actively incorporated design thinking, problem solving, solutioning, analytics, or research
• Projects that required use of effective writing and storytelling
• Projects that exemplify productive collaboration and ability to remove blockers

• Conceptual thinking for creative problem solving
• Strong relationship-building and influencing orientation with a keen ability to identify business needs and recognize opportunities to partner
• Draw learnings from various resources (client research, business objectives, implementation plans, financials, etc.)
• Ability to apply baseline level of business acumen in interpreting/summarizing insights to align with strategic priorities
• Strong structured thinking skills with the ability to break down complex problems into frameworks, approaches and recommendations
• Compelling written and oral storytelling with the ability to communicate complex ideas effectively
• Proven ability to manage multiple priorities simultaneously while maintaining high quality work products, including initiating, tracking, and reporting progress
• Collaboratively focused and able to work with a diverse group of stakeholders
• Productive and professional communicator, in face-to-face or virtual scenarios
• Familiarity with client experience theory, concepts and methodologies is preferred
• Proficiency in Miro, Figma or Adobe Suite
• Proficient in Microsoft Office Suite, especially PowerPoint

• General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

KeyBank's Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

COMPENSATION AND BENEFITS This position is eligible to earn an hourly rate of $23 per hour. Compensation also includes a $2,000.00 Summer Internship Sign-on Bonus.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/26/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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