Subject Matter Expert, Global Operations Service Centre

responsibilities listed below:

• Drive, implement, and fulfil

for in‑scope services, including standardization, optimization, and automation.

• Cooperate with key stakeholders on

across Global Operations.

• Ensure

for data and transactional processes are accurate, complete, and kept up to date.

• Act as SPOC for global project, lead the transformation on behalf of GOSC LT.
• Lead and support

, including onboarding of new services and geographical expansions.

• Ensure effective knowledge transfer and service readiness during transitions and change initiatives.

• Act as the

for assigned service area representing Global Operations in all in‑scope discussions.

• Serve as the recognized

for assigned service area, providing guidance and expertise to GOSC team members.

• Manage relationships with

for assigned service.

• Act as service vertical expert in discussions related to processes, issues, and changes with team leaders and service vertical teams.
• Leads process improvement and service transition initiatives across GOSC centres to drive efficiency, compliance, and cost savings.
• Share best practices and knowledge across the Global Operations Services Center team.
• Deliver

to COE colleagues and other external teams in line with agreed requirements.

• Coordinates and oversees the execution of transitions, ensuring minimal disruption and successful knowledge transfer.
• Engages with key stakeholders to build alignment and secure support for global initiatives and COE activities.

• Ensure timely and successful delivery of both

, following SLAs, guidelines, and timelines.

• Engage with selected countries for all in‑scope services in collaboration with GOSC Delivery lead.
• Propose and deliver solutions to operational, data, or service‑related issues; support complex market requests and escalations as needed.
• Act as point of contact for

related to services in scope.

• Monitor team & vendor performance, ensure KPIs are met, and track worklogs in the workflow management tool.
• Manage capacity and demand, in collaboration with delivery lead, highlighting risks and opportunities
• Coordinate with PE lead and Process SMEs to operationalize new transitions and intended process changes
• Responsible for operational readiness for transitions of new services and expansions.
• Adapts global standards shared by SMEs to fit team context
• Cooperate with Process SMEs with challenging market requests or issue escalations as needed​​

• Strategic mindset and ability to identify and drive opportunities to optimize delivery and E2E processes
• High level of independent and service-oriented working attitude
• Able to identify and drive process standardization & optimization
• Able to demonstrate strong analytical and quantitative skills
• Strong writing, presentation and influencing skills in English

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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