About the role

We are seeking a commercially driven

Strategic Account Manager

to lead a portfolio of our most important enterprise customers across Australia and New Zealand. This role is responsible for protecting, growing and deepening relationships within high-value strategic accounts. Acting as the executive face of the business, you will engage with senior stakeholders, understand customer business priorities and develop long-term account strategies that drive retention, expansion and customer advocacy. This opportunity focuses on adoption and support, the Strategic Account Manager owns executive relationships, commercial outcomes, growth opportunities and strategic account plans. Success in this role requires strong business acumen, executive presence and the ability to influence senior decision-makers within complex organisations. Key Responsibilities

Strategic Relationship Leadership

Serve as the senior relationship owner for a select portfolio of strategic enterprise accounts across ANZ.
Build trusted advisor relationships with C-suite executives, business leaders and key decision-makers.
Develop multi-year account strategies aligned to customer business priorities and growth objectives.
Lead Executive Business Reviews and strategic planning discussions with senior stakeholders.
Establish broad stakeholder coverage and strengthen executive sponsorship across assigned accounts.

Revenue Growth & Commercial Ownership

Drive net revenue retention through renewals, expansion, upsell and cross-sell opportunities.
Identify whitespace opportunities and develop growth plans within existing accounts.
Partner closely with Sales leadership to execute strategic account growth initiatives.
Influence purchasing decisions by aligning solutions to customer business outcomes and strategic priorities.
Maintain accurate forecasting and account planning for all strategic opportunities.

Customer Success & Value Realisation

Ensure customers achieve measurable business outcomes and realise value from their investment.
Develop success plans that support customer objectives while strengthening long-term partnerships.
Monitor account health and proactively engage where risks or barriers emerge.
Act as a point of escalation for critical customer matters and drive resolution through internal stakeholders.

Executive Engagement & Thought Leadership

Represent the organisation as a strategic partner to customers.
Deliver business-focused conversations that move beyond product discussions to industry, operational and commercial challenges.
Facilitate executive workshops and strategic reviews.
Bring external market insights, industry trends and best practices to customer engagements.

Cross-Functional Leadership

Partner with Sales, Product, Professional Services, Marketing and Support teams to execute strategic account plans.
Act as the voice of the customer internally.
Influence internal stakeholders to deliver outcomes for strategic customers.
Share market intelligence and customer feedback to shape product and go-to-market strategies.

Experience & Qualifications

7+ years' experience in Strategic Account Management, Enterprise Account Management, Customer Success or Enterprise Sales.
Proven experience managing large, complex enterprise customers and executive stakeholder relationships.
Demonstrated success growing revenue within existing accounts through retention, expansion and strategic partnership development.
Strong executive presence with the ability to engage and influence C-suite stakeholders.
Experience navigating complex buying centres and multi-stakeholder environments.
Background within SaaS, information services, legal technology, tax and accounting technology, governance, risk and compliance solutions or enterprise software.
Excellent commercial, negotiation and business planning skills.
Strong strategic thinking and consultative engagement capability.

Our Values

Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance. We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements.

Culture and Benefits

We care for our people and a part of that we offer:

Flexible Working Arrangement -

Work from Anywhere and Hybrid Working

(promoting work life balance)

Learning and Development opportunities
Access to health and wellness programs
Parental leave benefits that exceed legislative requirements
The opportunity to work within a global organization with experienced leaders

Website

Wolters Kluwer Australia | Wolters Kluwer

Meet the People

How the People of Wolters Kluwer Strive to Be The Difference | Wolters Kluwer

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you - not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you - not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you - not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Skills

artificial-intelligencego

Strategic Account Manager

About the role