Strategic Account Manager

• Manage a focused portfolio of Cloudbeds' largest and most complex hotel customers in APAC, serving as their primary point of contact and strategic advisor for everything Cloudbeds-related

• Build deep, trust-based relationships with senior hotel stakeholders through regular touchpoints, strategic business reviews, and on-site property visits across Thailand

• Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies across your portfolio

• Act as a true strategic partner - leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their revenue, operations, and commercial performance

• Manage complex customer escalations and collaborate cross-functionally with Support, Sales, and Product teams to ensure timely and effective resolution

• Analyze customer data and usage trends to identify opportunities for deeper product adoption and improved business outcomes

• Gather and synthesize customer feedback and requirements, communicating insights internally to help shape the future direction of the Cloudbeds platform

• Conduct on-site visits to customer properties across Oceania/Asia Pacific, traveling locally an estimated one time per month, with the possibility of more extensive travel estimated to be once per quarter.

• Bring 7+ years of hospitality industry experience in senior operational or commercial roles - Revenue Manager, Director of Revenue, Operations Manager, General Manager, or similar - within hotels or hospitality properties in Oceania

• Demonstrate advanced understanding of hotel operations and commercial strategy, including revenue management, distribution, pricing, budgeting, and property management systems (PMS)

• Possess deep experience in the Oceania hospitality market with a strong grasp of regional customer expectations, business practices, and the nuances of managing high-value hotel relationships

• Deliver exceptional communication with executive presence, credibility, and the ability to influence and present effectively at all levels of a hotel organization

• Demonstrate a track record of managing complex, high-value customer portfolios with strong organizational skills, proactive follow-through, and a results-driven mindset

• Show ability to learn and deeply understand technology platforms and translate technical concepts into practical, strategic recommendations for hoteliers

• Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) - either as a power user or in a customer-facing tech role

• Familiarity with Salesforce or similar CRM and account management tools

• Based in or with significant market experience in Phuket or other key Thai resort markets

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Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold - we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at cloudbeds.com

Company Awards :

• Best All-In-One Hotel Management System | HotelTechAwards (2025)

• Overall 10 Best Places to Work | HotelTechAwards (2025)

• Most Loved Workplace® Certified (2024)

• Top 10 People's Choice (2024)

• Deloitte Technology Fast 500 (2024)

• Remote First, Remote Always

• PTO in accordance with local labor requirements

• Monthly Wellness Fridays - enjoy an extra-long weekend every month

• Fully Paid Parental Leave

• Home office stipend based on country of residency

• Professional development courses in Cloudbeds University

• Access to professional development, including manager training, upskilling and knowledge transfer