Sr Technical Lead (Support & Operations)

Develop, maintain, and optimize Ansible playbooks for infrastructure automation. Convert manual and repetitive operational tasks into automated Ansible workflows. Create and maintain reusable Ansible roles, templates, and collections. Integrate Ansible Automation Platform (AAP) with enterprise tools such as ServiceNow and monitoring platforms. Manage inventories, credentials, job templates, and access controls within AAP/AWX. Troubleshoot and enhance existing automation workflows to improve reliability and efficiency. Use Git for version control and participate in CI/CD-based automation development practices. Collaborate with infrastructure, cloud, and network teams to identify automation opportunities. Prepare and maintain technical documentation, SOPs, and automation runbooks. Support automation governance, compliance, and operational best practices.

5-8 years of overall IT experience, including 3+ years of hands-on experience with Ansible Automation Platform (AAP/Tower). Strong hands-on experience in developing Ansible playbooks, roles, and reusable automation components. Experience with Ansible integrations involving ServiceNow, monitoring tools (e.g., Datadog, Dynatrace, Splunk), and REST APIs. Good understanding of Infra activities such as Linux administration or Windows administration or Network. Experience with Git repositories and CI/CD tools such as Jenkins, GitLab CI/CD, or Azure DevOps. Knowledge of YAML, JSON, Jinja2 templating, and API-driven automation. Basic scripting skills in Python, Shell, or PowerShell. Experience troubleshooting Ansible execution issues and optimizing automation workflows. Good communication and collaboration skills.

Experience automating platforms such as Linux, Wintel, AWS, Network Familiarity with VMware automation and infrastructure provisioning. Exposure to security automation and integration with secret-management tools such as CyberArk, HashiCorp Vault, or AWS Secrets Manager. Experience with event-driven or closed-loop automation. Red Hat Ansible Automation Platform certification preferred.