Sr. IT Operations Specialist - Corporate Events & Executive Support
Kla
Milpitas, CAPosted 11 days agoDiscoveredMatch locked
Full time5+ years exp
About the role
To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale - faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
Group/Division
KLA's IT group supports business growth and productivity by connecting people, process and technology around the world. We work to improve the technology that drives our business to thrive and focus on empowering employee use of technology. This integrated approach to customer service, creativity and technological excellence enhances employee productivity, business analytics and process excellence.
What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
The IT Operations Specialist is a highly visible role responsible for delivering exceptional technology experiences for executive leadership and corporate events. This individual serves as the primary technology owner for executive meetings, town halls, board meetings, leadership summits, and other high-profile corporate events while also providing white-glove technical support to senior executives. The ideal candidate combines strong technical acumen with outstanding communication and relationship management skills. Success in this role requires executive presence, sound judgment, attention to detail, and the ability to partner effectively with executive support personnel, business leaders, and technical teams across global regions.
Executive Support:
- Provide outstanding white-glove technical support to senior executives
- Serve as a trusted technology advisor for executive meetings, presentations, travel, and critical business engagements
- Troubleshoot and resolve technology issues with urgency and professionalism
- Manage executive technology readiness by proactively monitoring devices, applications, meeting room technology, and collaboration tools
- Coordinate with administrative assistants and executive support teams globally to ensure a seamless technology experience
- Handle sensitive and confidential information with the highest degree of discretion and professionalism.
Corporate Event Technology Ownership
- Own end-to-end technology execution for corporate events, leadership meetings, town halls, customer briefings, and executive broadcasts
- Develop and manage detailed "Run of Show" event plans, readiness checklists and audio/video systems setup and verification
- Coordinate with internal stakeholders, vendors, facilities teams, and production partners to ensure flawless event execution
- Conduct technology rehearsals, risk assessments, and contingency planning for high-visibility events
- Provide onsite and virtual event support, serving as the primary escalation point for technology-related issues
- Monitor event performance and implement continuous improvements to enhance the attendee and presenter experience
Operational Excellence
- Drive incident resolution and problem management activities impacting executives and business-critical events
- Create and maintain operational documentation, support procedures, and event standards
- Identify opportunities for automation, process improvement, and service optimization
- Collaborate with infrastructure leaders to proactively address issues
- Track and report service metrics, event outcomes, and executive support performance
What Success Looks Like
- Executives consistently receive proactive, responsive, and exceptional technology support.
- Corporate events are executed flawlessly with minimal disruption and high attendee satisfaction.
- Technology risks are anticipated and mitigated before they impact business operations.
- Strong partnerships are established with executive support staff, business leaders, and IT teams worldwide.
- The organization recognizes the individual as a trusted advisor who combines executive-level service delivery with exceptional technical expertise.
Minimum Qualifications
- Bachelor's degree in information technology, computer science, or related field, or equivalent professional experience.
- 5+ years of experience in IT operations, executive support, and audio/visual technology.
- Demonstrated experience supporting senior executives for a fast-paced global enterprise.
- Strong understanding of enterprise collaboration technologies, meeting room systems, audio/video platforms, endpoint devices, and Microsoft 365 services.
- Experience planning and executing technology for high-profile corporate events.
- Excellent troubleshooting and analytical skills with the ability to perform effectively under pressure.
- Provide support outside standard business hours when required for corporate events and service interruptions.
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Total Rewards
Base Pay Range: $137,800.00 - $202,133.00 Annually
Primary Location: USA-CA-Milpitas-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews - whether virtual or in person - is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
Equal Opportunity Statement
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.
Not included in the source posting: benefits.
Skills
artificial-intelligencemachine-learning
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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