Sr. Engineering Manager, Core Services - Slack

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Slack is looking for an Engineering Manager on the Core Services engineering team. The purpose of this role is to keep Slack working seamlessly at massive scale - it's the infrastructure that keeps Slack feeling lightning fast. This person will be a steward of some of the most critical, high-throughput systems at Slack - the kind of work where doing it well means millions of users, at the world's most important and interesting companies, never experience a hiccup.

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We've done our job correctly when none of our users think about us, much like a vital utility. We don't typically ship new user-facing features, but rather ensure our systems are exceptionally performant, highly available, reliable, and scalable. In other words, we make Slack work seamlessly. Slack's backend services are written in Go and Java, and Slack's API is built on PHP/Hack.

of Flannel to Loom, our next-generation edge cache, while keeping the current systems running at full reliability for millions of users. You'll drive the team to ship new capabilities without introducing risk to infrastructure that people depend on daily. •

as a top priority, including sprint planning, product launches, incident follow-ups, operational sustainability analyses, and building the technical case for investment with leadership. You'll ensure the team doesn't trade reliability for velocity, but is always high-performing. •

for Tier 0 services. You'll manage on-call rotations across partnering teams, triage production issues, lead incident response for your services, and drive improvements to runbooks, alerting, and operational tooling. •

with Product, Sales, Compliance, Security, AWS, and other infrastructure teams on dependencies, timelines, and risks. You'll be the shortest path to solutions - whether it's unblocking a compliance audit for South Korea, coordinating IDR region launches with Sales and AWS, or negotiating priorities with partner teams for shared work. •

, quarterly and annual planning, and executive forums. You'll build compelling business-and-technical cases for your team's investments and tell your leadership what's really going on early enough that nothing becomes a fire drill. •

where engineers do impactful work and grow. You'll hire well, manage performance with fairness and transparency, mentor emerging technical leaders, and celebrate your team's wins. •

for services that run at massive scale, working with finance on AWS spend trends, exec-approved budget increases, and cost-saving initiatives like the Loom migration (projected $1-2M savings). •

while maintaining service reliability. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.