Sr Administrator (Support & Operations)
HCLTech
Shanghai, Shanghai, ChinaPosted about 2 months agoDiscoveredMatch locked
Full-time
Job Summary
proactive and technically skilled Hands-on Feet Support Engineer to provide on-site End User Computing (EUC) support. The ideal candidate will be responsible for delivering prompt and efficient IT support to end-users, resolving hardware/software issues, and ensuring minimal disruption to daily operations. This role requires a hands-on approach with strong troubleshooting, customer service, and technical skills.
Job Responsibilities
- Provide on-site support for desktops, laptops, printers, scanners, and other peripherals. • Troubleshoot and resolve hardware, software, and network connectivity issues. • Install, configure, and maintain Windows/Mac OS-based systems. • Assist with software deployment, updates, and patch management. • Handle incident, request, and change tickets using ITSM tools (e.g., ServiceNow). • Perform routine checks and preventive maintenance on EUC devices. • Support video conferencing systems, projectors, and collaboration tools (Zoom, Teams, etc.). • Maintain asset inventory and update records regularly. • Coordinate with remote support teams for escalated issues. • Assist in onboarding/offboarding tasks such as laptop issuance, user setup, and account configuration. • Adhere to SLA timelines and provide quality customer support.
Job Role
Senior Administrator - Desk Side Services, AMT Asset Management Software
Skill Requirement
- Strong knowledge of Windows 10/11 and Microsoft Office 365 Suite. • Familiarity with Active Directory, basic networking, and remote tools. • Hands-on experience with desktop imaging and cloning tools. • Good understanding of antivirus and security software. • Experience supporting mobile devices (Android/iOS). • Basic understanding of ITIL processes.
Other Requirement
Basics Network
Job Description
- Provide on-site support for desktops, laptops, printers, scanners, and other peripherals.
Not included in the source posting: about the role, benefits.
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