Connecting Odds
HCLTech

Specialist Payment Processing - Finance and SCM

HCLTech
Chennai, Tamil Nadu, IndiaPosted 23 days agoDiscoveredMatch locked
Full-time3+ years exp

Job Summary

  • Lead resolution of high-value or complex disputes.
  • Act as a point of contact for escalations from analysts and associates.
  • Conduct deep-dive analyses on dispute drivers and financial impact.
  • Develop and refine SOPs based on evolving business needs.
  • Liaise with legal and compliance teams for sensitive cases.
  • Drive automation initiatives in dispute tracking and resolution.
  • Mentor junior team members and conduct quality reviews.
  • Represent the dispute team in cross-functional meetings.

Key Responsibilities

  • Lead resolution of high-value or complex disputes.
  • Act as a point of contact for escalations from analysts and associates.
  • Conduct deep-dive analyses on dispute drivers and financial impact.
  • Develop and refine SOPs based on evolving business needs.
  • Liaise with legal and compliance teams for sensitive cases.
  • Drive automation initiatives in dispute tracking and resolution.
  • Mentor junior team members and conduct quality reviews.
  • Represent the dispute team in cross-functional meetings.

Skill Requirements

  • Stakeholder Management - Handle escalations and communicate with senior stakeholders.
  • Advanced Reporting - Build and interpret complex dispute metrics.
  • Project Management - Lead initiatives to reduce dispute cycle time.
  • Compliance Expertise - Navigate legal and regulatory frameworks.
  • Mentorship - Guide junior team members and review their work.
  • Tool Proficiency - Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
  • Change Management - Support implementation of new policies or tools.

Other Requirements

  1. B.Com/M.Com/Bba/Mba Qualifications Are Required.
  2. Optional But Valuable: Certification In Accounts Payable Or Financial Management or dispute Management.

3-4 years of experience

Not included in the source posting: about the role, benefits.

Skills

sap

Who can apply

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