Solutions Specialist - International

• Support

across the Americas and International markets, partnering closely with Sales and Solutions Architects throughout the opportunity lifecycle.

• Bring strong

into customer conversations, helping prospects connect regulatory and business challenges to technology solutions.

• Conduct discovery with Compliance, Legal, Risk, Surveillance, Information Governance, and Technology stakeholders to understand business requirements, regulatory challenges, existing processes, and desired outcomes.
• Translate customer requirements into compelling

that demonstrate measurable business and compliance value.

• Deliver tailored product demonstrations that go beyond features and show how Arctera can address specific customer workflows, regulatory requirements, and business outcomes.
• Design, configure, and execute

with clearly defined objectives, success criteria, and outcomes that help advance opportunities toward technical closure.

• Serve as a subject-matter expert for use cases involving communications compliance and surveillance, archiving, eDiscovery, investigations, information governance, and related compliance workflows .
• Partner with the Solutions Architect on complex opportunities, providing deep domain and product expertise while the Solutions Architect owns the broader technical architecture and solution strategy.
• Identify and address product, workflow, compliance, and technical objections that could prevent or delay an opportunity from progressing.
• Support

by clearly articulating Arctera's capabilities, differentiation, and value in the context of the customer's requirements.

• Support RFP/RFI responses, particularly for questions involving product capabilities, compliance use cases, workflows, regulatory requirements, and technical functionality.
• Engage with prospects ranging from practitioners to senior stakeholders, including

.

• Support partner-led Net New opportunities by providing solution expertise, demonstrations, technical enablement, and assistance with customer evaluations.
• Maintain strong knowledge of evolving

, including the application of AI to compliance, surveillance, investigations, and risk.

• Maintain deep knowledge of the Arctera portfolio and continuously develop expertise in new capabilities, integrations, use cases, and product innovations.
• Capture competitive intelligence and field feedback and provide structured input to Product Management and Engineering regarding customer requirements, market trends, product gaps, and competitive capabilities.
• Develop reusable

that improve the effectiveness and scalability of the broader pre-sales organization.

• Collaborate across Sales, Solutions Architecture, Product, Engineering, Marketing, Partners, and other teams to improve Arctera's ability to identify, develop, and win Net New opportunities.
• Contribute directly to

, with a strong understanding of the regulatory and technology challenges faced by financial institutions and other highly regulated organizations.

• Practical knowledge of regulatory compliance, communications compliance/surveillance, information governance, eDiscovery, archiving, investigations, or data governance .
• Strong understanding of financial-services compliance use cases, including the capture, retention, supervision, surveillance, discovery, and investigation of electronic communications.
• Experience engaging with stakeholders across

, with the ability to understand their requirements and translate them into technology solutions.

• Proven pre-sales experience supporting

, including technical discovery, solution demonstrations, workshops, trials, POCs, technical evaluations, and RFP/RFI responses.

• Ability to understand a prospect's regulatory and business challenges and translate them into compelling

, rather than relying solely on feature-based demonstrations.

• Strong understanding of SaaS and cloud technologies, enterprise integrations, APIs, data sources, identity/security concepts, and modern enterprise architectures.
• Experience demonstrating and positioning technology solutions in

, including the ability to articulate differentiation and address technical objections.

• Strong presentation and storytelling skills, with the ability to communicate effectively with both technical audiences and senior stakeholders in Compliance, Legal, Risk, and Technology.
• Ability to partner effectively with Account Executives, Solutions Architects, and Partners while providing deep product, industry, and compliance expertise throughout the sales cycle.
• Experience supporting geographically distributed sales organizations and customers across the

is highly desirable.

• Strong understanding of emerging technologies, particularly

, is desirable.

• Ability to manage multiple concurrent opportunities and operate effectively in a fast-paced, growth-oriented pre-sales environment.