SME - Network LAN/WAN
HCLTech
Noida, Uttar Pradesh, IndiaPosted about 1 month agoDiscoveredMatch locked
Full-time
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalated incidents and tickets in the Data LAN/WAN area. This position is pivotal in maintaining quality compliance with service level agreements (SLAs) while fostering positive customer satisfaction through effective communication and in-depth analysis. The expert will also contribute to the development of team capabilities and operational efficiencies.
Key Responsibilities
Key Sourcing Information : Design and hands-on implementation.\r\nsupporting WAN, LAN, WLAN on a multi-vendor network consisting primarily of Juniper, Aruba, Mist, with some Cradle point & Cisco.\r\nJNCIP or JNCIE level with focus on WAN, LAN, WLAN.\r\nAruba Central, Aruba switches and Aruba WLAN.\r\nMist dashboard and WLAN.\r\nCisco CCNP or CCIE level on WAN & LAN.\r\n
Skill Requirements
- In-Depth Knowledge Of Data Lan/Wan Technologies And Incident Management Processes.
- Strong Analytical Skills To Conduct Root Cause Analysis And Trend Analysis.
- Excellent Communication Skills To Liaise With Stakeholders And Present Findings Effectively.
- Proven Ability To Mentor And Guide Team Members In Support Operations.
Other Requirements
- Itil Foundation Certification Is Preferred.
- Cisco Certified Network Associate (Ccna) Certification Is Optional But Valuable
Not included in the source posting: about the role, benefits.
Who can apply
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