SIU Director II - Claims Process

• 10+ years SIU experience within SIU
• Five years leadership or process

• Define and refine the KPIs that measure success for your assigned processes, tying every metric back to real claims outcomes across a broad, high-impact and high-risk scope.
• Build and maintain claims handling process maps, then turn them into improvement roadmaps that align with line-of-business plans and the broader USRM claims vision, working alongside process owners who bring deep workflow expertise.
• Execute current strategies for best-in-class claims performance and help shape the long-term strategies that will get us there next.
• Drive down financial loss and expense while improving the experience for adjusters and customers alike, through a focused, prioritized portfolio of improvement initiatives with clear scope and buy-in from field leadership.
• Hire, develop and lead a talented, diverse team of managers and individual contributors, staying true to Liberty Mutual's core values and commitment to DE&I.
• Team up with Claims Process and Improvement colleagues, Claims Field, Operations, Insights & Solutions and other partners to evaluate KPIs, track industry trends and competitor moves, and turn data into tactical recommendations that raise the bar on operating results.
• Work closely with Actuarial, Product and Insights & Solutions to understand how our claims processes and programs shape loss frequency and severity.
• Champion USRM priorities within your areas of process ownership.
• Communicate clearly across every level of the organization, building the buy-in that turns good ideas into real results.

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco