Site Reliability / DevOps Engineer - Hyperforce on Alibaba Cloud

• Degree in Computer Science or a related technical field involving systems engineering

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

• 5+ years infrastructure and applications systems engineering experience in enterprise-scale Internet services. Experience in analyzing and troubleshooting systems using logging, distributed tracing, stack traces, and debuggers

• 5+ years experience configuring and managing any of the Public Clouds using CLI/SDKs and automation (Alibaba or AWS preferred)

• 5+ years experience in at least one of the following languages: Java, Python, Go. Ability to pick up new languages

• Experience in Unix/Linux environments with good understanding of operating systems internals (e.g., filesystems, system calls)

• Working knowledge of the TCP/IP stack, routing and load balancing technologies

• Working knowledge of design principles of monitoring and alerting systems

• Ability to operate in a high-pressure environment, troubleshoot complex issues quickly, and successfully handle multiple priorities

• Systematic problem-solving approach, coupled with a strong sense of ownership and drive

• Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management

• Experience leading complex technical troubleshooting and investigation of critical customer issues and production trends.

• Proven ability to act as a facilitator between development, infrastructure, and support teams to resolve cross-product incidents.

• Strong communication skills in English and Mandarin is required to work with customers from the Greater China Region.

• Perform Schedule Change Request

• Experience building with Claude Code or similar AI development tools

• A good understanding and practice in large-scale distributed systems

• Experience in designing and deploying high performance production services with extensive monitoring and logging practices

• CI/CD automation experience, including understanding of key open source technologies like Jenkins, Spinnaker, and Docker

• Experience defining immutable infrastructure via Terraform/Cloud Formation or other approaches across large footprints and distributed teams

• Experience with on-call rotation, leading incident response and no-blame postmortem analysis

• Ability to debug, optimize code, and automate routine tasks

• Customer/Partner Facing Experience

• Strong track record of customer advocacy, influencing service design and bug prioritization based on real-world customer impact.

• Leadership experience in major incident management (Sev0/Sev1) and driving operational excellence through comprehensive health checks.

• Have release/build experience

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