Showroom Manager - BANZ Australia VIC

As Showroom Manager at Melbourne Cleaning Supplies, you'll lead the day-to-day operation of our retail showroom, manage a small team of two Retail Assistants and create a welcoming, vibrant experience for every customer.

You'll ensure the showroom runs smoothly, remains well presented and fully stocked, while overseeing customer service, inventory, orders and service-job administration. Working closely with leaders across Sales, Warehouse and Service, you'll be the senior point of contact in the showroom and help keep the wider operation connected.

This is a full-time, Monday-to-Friday role, with standard hours expected to be approximately 8.00 am to 4.00 pm and some flexibility available

Key responsibilities will include:

• Lead, coach and support two Retail Assistants, coordinating day-to-day priorities and ensuring the showroom operates smoothly.

• Deliver friendly, knowledgeable face-to-face service to a broad range of customers and manage enquiries through to resolution.

• Oversee stock and inventory, ensuring products are available, accurately managed and presented in a clean, organised and inviting showroom.

• Place customer orders, prepare pickup orders and ensure transactions and related administration are completed accurately and on time.

• Receive and log service jobs through the showroom, maintaining clear communication with customers and the Service Team.

• Work closely with Sales, Warehouse, Service and other business leaders to coordinate customer requirements and support efficient operations.

You're an experienced retail or showroom professional who enjoys leading from the front, building strong customer relationships and creating a positive, energetic environment for both customers and your team.

You'll bring practical people leadership skills, strong communication and a hands-on approach to customer service, stock management and daily operations. You'll be organised, approachable and comfortable working across different teams to keep the showroom running efficiently.

Ideally, you'll have:

• Experience in retail, showroom management, customer service or a similar customer-facing operational role.

• Experience leading, coaching or coordinating a small team.

• Strong customer service, communication and relationship-building skills.

• Experience with stock control, inventory management, order processing and general retail administration.

• A positive, engaging and hands-on leadership style.

• Strong organisational skills and the ability to manage competing priorities in a busy environment.

Experience in the cleaning industry, wholesale distribution or a related products environment will be highly regarded.